Two Bostons Customer Care Page
Frequently Asked Questions Regarding
Two Bostons Policies:
What forms of payment do you accept?
What are your policy regarding online privacy?
Are there any other ways to order other than online?
Shipping & Handling
- Free ground shipping and handling is offered an all orders over $75 for continental US customers.
- Ground shipping for continental US customers is based on the following table:
(Continental U.S. ONLY)
- We will choose UPS Ground or USPS Priority Mail for all Ground shipments to help keep shipping costs low.
- We are proud to offer a variety of additional shipping options via UPS should you need your item sooner. Pricing is based on item weight, so we can afford to give you great prices on even greater merchandise.
- Shipping costs are shown once you begin the checkout process.
- We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed and shipped the next business day.
- A physical address is required for shipping.
- If you have any shipping questions not covered here, please contact us.
We are typically able to ship the ordered item within a week or are able to make a suitable replacement. Either way, we will be sure to contact you first to ensure you are informed and comfortable with the planned action as your satisfaction with your Two Bostons experience is very important to us.
Returns & Exchanges
We happily accept returns of unused items. They must be postmarked within 10 days of receiving the item. Please contact us prior to returning an item with the reason for the return so that we can expect it and issue a credit upon receipt. Send items back in their original packaging and in the original condition.
We do not offer refunds on beds or carriers for hygenic reasons.
All sales on sale items, personalized items and perishables are final. Special order deposits are non-refundable.
Shipping and handling is not refundable.
Returns can be mailed to the following address:Two Bostons Returns
232 S. Washington St.
Naperville, IL 60540
Sales Tax
Sales tax will be added to orders placed for Illinois customers only.
Payment Methods
We accept Visa, Master Card, Discover, and American Express. Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.
Gift Wrap
To have an order gift wrapped, please check the appropriate box during our check out process. A charge of $4.00 is added to your order for this service.
Our Privacy Statement
We neither sell nor share your information with outside
companies or third parties.
When you purchase from our online store, we collect your name, billing
and shipping addresses, phone number, e-mail address, and credit card
information. You provide this information so we can process and ship your
order in a timely manner. We respect your privacy by not selling or sharing
this information.
We encourage you to sign-up for our e-mail list. These letters provide
you with advanced notice of store sales, new merchandise, and other store-related
events. But, of course, you have the freedom to add or remove your name
from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed
several safeguards to keep your information completely confidential. To
proceed to checkout, you must enter your e-mail address and create a password.
The checkout process itself employs Secure Sockets Layer (SSL)* technology
to insure your safety.
*Secure Sockets
Layer encrypts your order information and sends it to a secure server,
making it impossible for that information to be decoded by a party outside
of the store you shop with. To check the security of your connection
during checkout, look for the unbroken key or closed lock at the bottom
of your browser window. This indicates SSL is active.
Your credit card transactions are secure. All on-line
orders are encrypted and sent through our secure server, using SSL technology
to prevent information from being intercepted.
Confidential information such as your credit card number will be used
only to fulfill your order. To protect your privacy, we will ask you to
enter your credit card number and expiration date each time you place
an order with us. This way, even if someone else accesses the account
information stored on your computer, they won't be able to use your credit
card.
Cookies
Yahoo! uses cookies to track shopping cart information and we also reserve the right to use cookies to track visits, keep your account information up-to-date, and estimate audience size. The information collected by cookies helps us to better understand our market and provide the best service to our customers.
How to Place an Order
Ordering a product from Two Bostons online is
quick and easy. After you select an item, you'll be guided through checkout
and order confirmation. If you prefer not to order online, you can send
us your order by mail or phone (630.357.7621).
Click here to download an order form for mail orders.
Quality Customer Experience
Two Bostons is committed to providing each customer with a quality experience. We are constantly reviewing feedback to improve and enhance your shopping experience. Please tell us what you think by sending us an email at adreanne@two-bostons.com or contacting us personally at 630.357.7621.
Other Questions?
Please feel free to contact us directly for questions regarding your order, product recommendations, or general site questions Monday-Friday 9:00am to 5:00pm CST at 630.357.7621. We look forward to helping you pamper your pooch.
